Open tickets using powershell

[rzeygerman]

Hi, we have just deployed ServiceNow and we need to repoint our PowerShell scripts to send email into our ServiceNow instance instead of the old system. In theory, it should be a simple as changing the Send To address. 

For what ever reason, if the email is sent even from an existing caller email using Send-MailMessage cmdlet, it never makes it into ServiceNow. 

Thank you for you advice and guidance.

[Bert_c1]

you can start here:

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/reference-pages/concept...

And post what you have done to configure Inbound email.  You may get a useful answer here.  Also, see:

https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-m...

[Mike_R]

See if you see the email in Junk

instanceName.service-now.com/sys_email_list.do?sysparm_query=mailbox%3Djunk&sysparm_view=