Opened by is empty.

[SK36]

Hi all,

I have a query. Can anyone please help?

in sc_task form, I can see opened by is empty.

Any reason why I'm getting this error?

[jaheerhattiwale]

@SK36 

Its expected behavior if the catalog task is created by system. As system is not a user it keeps the Opened by field as empty.

Please check below link:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0959372

Please mark as correct answer if this solves your issue.