Options are not working on Incident record when I right click whearas for Problem records its workin

[SREENUM]

Options are not working on Incident record when I right click whearas for Problem records its working.

Incident Record:

Problem Record:

[Tony Chatfield1]

Hi, do you see any errors in your browser console?
Have you added\updated any client-side scripts\functions that would load for incident and not problem?
if yes first step might be to revert or disable these changes.

[SREENUM]

Hy Patron, thanks for checking I have reverted changes which was added by me still am facing same issue.

[felladin]

Hello,

As Tony wrote, this is most likely because a Client Script or UI Action has code in it that doesn't work.
If you open the console in your browser when looking at a record, you should find an error somewhere indicating what script is failing you.

For Firefox, you get the console with CTRL + SHIFT + J

Adding a screenshot from the console for this page, as an example of what you might find.

[Sumanth16]

Hii @SREENUM , 

Please refer below thread:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957355

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda