Options are not working on Incident record when I right click whearas for Problem records its workin

SREENUM
Mega Contributor

‎03-14-2024 11:58 AM

Options are not working on Incident record when I right click whearas for Problem records its working.

Incident Record:

SREENUM_0-1710442618199.png

Problem Record:

SREENUM_1-1710442627407.png

 

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9 REPLIES 9

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-15-2024 04:19 AM

Hi @SREENUM 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957355

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0596338

 

If it is PDI and still not work, better to release this instance and take a new one.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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SREENUM
Mega Contributor
In response to Dr Atul G- LNG

‎03-15-2024 05:01 AM

Hi Atul,

As per your sugesstion I have release current and tried with New instance still am seeing same issue on incident form.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to SREENUM

‎03-15-2024 05:05 AM

opps... seems it can be a browser issue, it must work. Try your instance in other laptop/ browser.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Deborah78
Tera Contributor

‎03-15-2024 05:06 AM

thanks for sharing...

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Amit Pandey
Kilo Sage

‎03-15-2024 05:37 AM

Hi @SREENUM 

 

It happens when the form is not loaded correctly. It could be because of internet connection or uncaught reference error in browser console as well. Please try this in different browser. Also, you can take help from the below two KB Articles-

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957355

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0596338

 

Regards,

Amit

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