Order Guide buttons

ngriffiths · ‎10-28-2014

Hi all,

A couple of questions regarding the order guide buttons.

Is it possible to disable or hide the "Next" button based on the selection chosen for a specific field?
- We have a select box variable with multiple options. If the customer selects "Hardware Broken" then we don't want them to be able to select the 'Next' button. However, if they select "Order Hardware" then the 'Next' button will need to be clickable.
At the bottom of the 'Shopping Cart' page there is a 'Next' button. The wording on this button should be 'Back'...if you click on it, it takes you back to the previous tabular item pages within the order guide. Has any one else experienced this and how do I change the wording of this button to say 'Back'? Overall, our users are confused because they think the 'Next' button will order the items they selected, but obviously it takes them back to the item tab pages.
- We are still on the Calgary release...is this fixed in Eureka?

Thanks!

Niccole

Michael Ritchie · ‎10-30-2014

I can confirm that the next button on the shopping cart has been fixed. In my Eureka instance it is "Choose Options".

An Order guide is basically a 3 step Wizard. Given that you want to control the flow based on values chosen, you may be better off creating a Wizard. I will admit Wizards could be easier to setup, but you can control the flow much more than with Order Guides. Details about Wizards can be found here:

http://wiki.servicenow.com/index.php?title=Wizards

Make sure you follow the instructions in the first section to enable them, because they are not turned on by default.

ngriffiths · ‎10-30-2014

Thanks for the info on the wizards Michael, I will check that out later today when I get some free time.

I saw in ServiceNow's Demo instance that the button was "Choose Options" but didn't know if they did that themselves or if it was actually upgraded in the Eureka release, so that is good news that it is fixed with the release. We plan on upgrading to that in the upcoming months.

Harish Murikina · ‎10-30-2014

Hi Niccole,

If you would like to change the button globally? Means for all items. Open the ui page and edit the button name.

If you would like to change the button names on one item write onLoad client script and write DOM to change button name.

Regards,

Harish.

ngriffiths · ‎10-30-2014

Hi Harish,

Unfortunately, we do not want to change it globally since the button does apply and function properly on other pages of the Order Guide.

Thanks!

Niccole