Order Guide External URL
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-23-2012 03:28 PM
Can anyone tell me how to create a direct link to an order guide similar to how it's done for a catalog item?
Working Catalog item URL:
https://demoinstance.service-now.com/nav_to.do?uri=https://demoinstance.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=3883a63bc8ab80009adf9863ce641705
I looked at the URL for the order guide I'm trying to link to, and using the same formatting i came up with this:
https://demoinstance.service-now.com/nav_to.do?uri=https://demoinstance.service-now.com/com.glideapp.servicecatalog_cat_item_guide_view.do?sysparm_initial=true&sysparm_guide=9ebdecb987061000e51ad0b92d434d17
When I try accessing this link from outside Service Now I'm directed to the logon page, I log on successfully, but then I'm given the window with the order guide header that says "Describe Needs -> Choose Options -> Check Out".
Can anyone tell what I'm doing wrong here?
Thank you very much!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-10-2017 03:55 PM
Hello Jace,
this is a hail mary, the thread is 5 years old, but I'm using your URL to try to link to an Order (in Helsinki) from a tile in MyService. The URL I've got that works correctly when I just enter it into a new browser address bar is:
myinstance.service-now.com/com.glideapp.servicecatalog_cat_item_guide_view.do?sysparm_initial=true&sysparm_guide=964ceb074fbbf640038fcb4e0210c716
however when I put this into a Dynamic Content page I get the following error...any idea how to resolve? thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-10-2017 04:16 PM
actually got it, it needed "&" instead of "&" because I was using it in HTML

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-10-2017 07:50 PM
Nice you got it
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-06-2012 11:36 AM
example:
http://yourdomain/nav_to.do?uri=com.glideapp.servicecatalog_cat_item_guide_view.do%3Fsysparm_initial%3Dtrue%26sysparm_guide%3D + sys_id
i use this encoder: http://meyerweb.com/eric/tools/dencoder/