Hello we are seeing an issue with our order guide widget where the bottom border of reference fields appears to be missing.
It doesnt matter if its a read only or not the bottom border just seems to be missing, this is only happening for reference variables, other field types seem to be fine. I have tried looking at the widgets html and css but its not clearly defined where this would be pulled at. Note we are using the OOB widget.
Any assistance would be appreciated.
Hi, I hope you are well. I had a similar problem and it turned out to be a matter of accessing the table that is referencing it.
For example, if the field shows a record referencing the sys_user table, does the user viewing the widget have read access to this table?
You can test it like this, check which table the field is referencing and check if the user has read access to this table.
How to do it?
Simply impersonate the user with the problem and navigate to:
yourinstance.service-now.com/tablename_list
or use the Access Analyzer
yourinstance.service-now.com/now/access-analyzer/home
As shown in the image below, select the user, the table, and choose an example record from this same reference table. It will give you the result of access to the table and if there is any read restriction such as ACLS.
If my answer was helpful, please help us by marking it as the correct answer.
Thank you
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Carlos Petrucio
ServiceNow Developer
Thank you for responding. I dont think this is the issue as the screenshot provided is with a user who is an admin, I've impersonated several users and experienced the same issue. I should also note on regular catalog items not order guides it looks fine
