Ordering a catalog item using Virtual Agent

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Ubada Barmawar
Giga Guru

‎07-23-2024 10:10 AM

Hi all,

 

Iam trying to configure virtual agent topic which orders a particular catalog item, lets say 'Request ID card' catalog item. as per the video: How to order a Catalog Item in Virtual Agent in ServiceNow (Best Practice) (youtube.com)

 I tried it as below:

UbadaBarmawar_0-1721754327387.png

 and entered the sys_id of the catalog item in the input, but this isnt working and Iam getting the error below;

UbadaBarmawar_2-1721754509968.png

anyone experienced this??  , any response id highly appreciated.

 

Regards,

Ubada Barmawar

 

 

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Ehab Pilloor
Mega Sage

‎07-23-2024 06:32 PM

Hi @Ubada Barmawar,

 

I tried the same video you mentioned and made a topic and I also faced the same issue. Turns out the topic block checks if catalog item is active and its availability for users. Go to your Catalog Item for VA in Maintain Items and check if Active is true. Also add Available for via Catalog Builder and test your VA Topic. It worked for me that way.

 

If you found my reply useful, please mark it as solution and helpful.

 

Thanks and Regards,

Ehab

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Ubada Barmawar
Giga Guru
In response to Ehab Pilloor

‎07-23-2024 11:03 PM

Hi Ehab

 

yes you were right, the problem was with catalog item instead of VA flow. I was able to use OOB basic catalog item, and not the catalog item created by me. and we wont be able to use the same topic block for that.

 

thank you for your response as it solves the issue.