Other Approvals is not getting updated to No Longer Required state even after approving/rejecting.

[Balaraju K B]

Hi Everyone,

I have created a new custom UI Action called "Request approval" on "problem_task" table to trigger two Parallel Group approvals for Problem task and this is working fine and two Group approvals are getting inserted/triggered, but after the Group approvals are triggered if any one of the Group member approves the approval from 'my approval' module then rest of the approvals related to that group is not getting updated to 'No Longer Required' state. It should be updated automatically right?

Thanks in advance,

Bala

[Amit Verma · Accepted solution]

Hi @Balaraju K B 

Please check if below posts are helpful :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0786255

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0688423

Thanks & Regards

Amit Verma

[Balaraju K B]

Yes I have created a new BR on sysapproval_approver table and it worked after that.

[Dr Atul G- LNG]

Thanks @Amit Verma  for KB. 

[Amit Verma]

Thanks @Dr Atul G- LNG  and @Balaraju K B