Other than itil, what is the role to access the CMDB tables and do CRUD?

BoHyun Jung
Mega Sage

Other than itil, what is the role to access the CMDB tables and do CRUD?

6 REPLIES 6

HARSHA GOWDA R
Tera Contributor

Hi @BoHyun Jung 
admin
cmdb_read

cmdb_admin
cmdb_editor
Please mark if my answers are correct

Pratiksha
Mega Sage
Mega Sage

ITIL role (create/modify/delete) and cmdb_read role will be enough .

Hi @Pratiksha  

 

Is there any other way but ITIL? Does it violate the ServiceNow policy?

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

 

Reading CMDB tables directly requires the cmdb_read role, however accessing the Configuration module requires the asset, itil, or itil_admin roles. For viewing CMDB-related records in the user interface, the itil role is usually sufficient. For updating records and for other manipulation of records, roles with higher credentials are usually required, as noted in each procedure throughout the documentation set.
If you do not want to give ITIL role then explore the ACL's.