I am working on enabling the On-call Scheduling plugin in our development instance. I have setup our Production on-call team without any issues. It is utilizing the 24x7 schedule and automatically assigning INCs per the trigger rule I have created. T...
Hello Everyone,I am facing an issue, I want to redirect URL from one table to another table in Mobile interface.For example I am trying something like this...I have list of Approvals from "sysapproval_approver" table in Mobile interface under "My App...
I'm looking for an efficient method to validate hyperlinks in knowledge articles. I have approximately 2000 knowledge articles with many embedded links that point to other articles within ServiceNow as well as external systems. The worry is that,...
I know I can reference CSS from an actual stylesheet:http://www.john-james-andersen.com/blog/service-now/flexible-styling-servicenow-ui-pages-macros.htmlHowever, themes in ServiceNow, though they are nothing more than CSS are not technically CSS file...
We currently have approvals through email. In the email there is a link 'click here to approve' and 'click here to reject'. When you select this it opens a new email and puts a subject with the change number and either approve or reject.Is there a wa...
I'm trying to find a way to import data from an email attachment - this is a status update from an external supplier of the change requests that have been passed to them, and it could arrive at any time, not necessarily according to a regular schedul...
Hello,Can someone point me in the direction of how, when in an incident, I will be able to hide/remove certain assignment groups from the list - if the logged in user is not a member of certain groups? Many thanks,Dan
I am in the need of sending a notification in a change management form. The notification that needs to be sent out is when the ticket has been in the open state for longer than a day it needs to send a notification to the person who is assigned to th...
Hi Experts,I have a requirement where I am calling a UI page to perform some action on the form. First the user opens the form, modify the data and click on the ui action, there I am calling a ui page which displays a pop up to perform some action. I...
Hi All,Please let me know which javascript framwork used by ServiceNow. jQueryPrototypeMooToolsDojoAngularJSIf ServiceNow using some javaScript framwork can we access that using some object.e.g.If we use jQuery or Prototype we need to use $ to acces...
This query is related to the out of the box operators available, e.g., 'is one of', 'is not', 'does not contain', 'contains', etc., which are used in condition builders, filters, etc.Do we have these operators configured/defined at someplace in SNow ...
Getting an error while Save / Update the RITM form "Submit canceled due to a script error - please contact your System Administrator servicenow".The user is having the required write roles as per ACL on RITM form and the user can see the Save button....
I am trying to submit a form through a UI page. I think I have made great progress on this, but still need some help. I feel like I am ALMOST there, and just need the final step to get this working.Here is where I am today with all of my code. ...
I'm exporting a list from ServiceNow with number fields to Excel, but when I try to sum the columns in Excel it doesn't work. If I export to CSV and open with Excel it does work. I'm using Eureka and Excel 2013
Hello,We noticed some very strange results in our Metrics reports. The "Create to Resolve Duration" metric results show several hundred Incidents that have a Duration in thousands of years.I was able to determine that the cause is the Sys Created On ...
