Out of Office feature in ServiceNow

[Tammar Haider]

Hi All,

I need to know how to setup out of office feature in my PDI

Please guide me step by step

Thanks

[Community Alums · Accepted solution]

Hi @Tammar Haider ,

I think the following extensions have to be done:

Event Registry:

• Register an event with name "question.autoresponder"

In your Inbound Email Action:

• Check whether the Question Area record has checked "Out of office".
• If so trigger an event with
• Event Name = "question.autoresponder"
• Glide Record Object = current
• parm1 = Caller's email address
• parm2 = <whatever you want to add>

Outbound Notification:

• Create an Outbound Notification with
• Send when = "Event is fired"
• Event name = "question.autoresponder"
• Event parm 1 contains recipient = checked
• What it will contain = <create the email to caller>

Scheduled Script:

• Create a new Scheduled Script
• it should run once a day
• it iterates all Question Area records an checks
• whether "Start date" is reached or over and "Out of Office" is not checked 
• if so, check "Out of Office" and update
• whether "End date" is reached or over and "Out of Office" is checked
• if so, uncheck "Out of Office" and update