Outgoing mail display name

[ssears]

We have changed the system property glide.email.username but from a workflow notification it still displays the old value. What is the best way to change the workflow notification activity from display value and why would it not use the system property?

Thanks

Shawn

[Pritam6]

Here are a few things you could do:

1. Have you run a cache.do on the instance as it may be an instance caching issue.

2. I'd also recommend not using the workflow notification activity but instead replace it with an Event activity, which in turn can trigger a notification via the standard email notifications table.

3. Doing point 2 above means you can use the [From] and [Reply to] to override the Display name and Email addresses in a more flexible way, as well as managing all notifications in a single place.

[ssears]

Thanks for the response!

1. We have run the cache.do with no luck to fix this.
2. Trying to avoid this workaround with events cause it could be a lot of effort to create events for all of our workflows that use notifications.

I just noticed this also impacts scheduled reports. The display name on the emails for a scheduled report is also using the old value. It must be stored somewhere else...

This was originally set in the email properties several years ago, I think it was labeled "Reply To Display Name" but that setting is not available anymore in email properties. I found the glide.email.username property by searching all properties for the old value and figured that was what the old field pointed to.

[ssears · Accepted solution]

I opened a ticket with HI and got a quick response.

Deprecated mail server properties

Maybe I missed it before but there is a setting in Email Accounts under ServiceNow SMTP for Email user label that I did not see before. Changing that value has resolved the issues.

Many Thanks!

[Rob Sestito]

Hey Shawn,

I know this is old, but I believe I am having the same issues as you did - I tried to follow what you were saying above and went to the link you provided, but wanted to ask you what value are you speaking of that you changed to correct this? Did you go to: Email accounts > ServiceNow SMTP > Email User Label > change what was shown in there? If that is the right path, what did you have to change that value to?

I hope you are able to reply.

Thank you so much!

-Rob