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‎03-10-2025 04:07 AM
I need to configure the outlook actionable message from my PDI to Outlook account and i need to customize the body message of request/RITM/change Approvals.
I would request if anyone can help on this?
Solved! Go to Solution.
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‎03-11-2025 04:40 AM
For that, you'll need Outlook servers. Do you have the name and details handy? If yes, you can replace the Gmail settings with Outlook. However, based on experience, it doesn’t make much of a difference since both Outlook and Gmail are just interfaces for email. So, for testing purposes, you can use Gmail and proceed.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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‎03-10-2025 06:58 AM
yes it is showing sent in email logs
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‎03-10-2025 07:01 AM
It will show in sent but if it is PDI then it will not go outside SN, this is a restriction in PDI now. @divya pandey1
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎03-10-2025 07:09 AM
then what i need to do in this case?
It is possible to send the mail to PDI to outlook or not?
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‎03-10-2025 07:12 AM
yes , you can.
follow this and configure email server in PDI and then test.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎03-10-2025 09:01 AM
@divya pandey1 - As I said since its PDI, and emails are not sent out so you will need to configure in your instance as per links shared earlier by me. Once this is done you will see emails over your inbox.
If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.
Thanks & Regards
Viraj Hudlikar.
