Outlook Integration with walkup experience application

[Prudhvi Raj Y]

Hello Team,

We are using Walkup experience application where agents need to manually download calendar invites from the system, so we are looking to integrate the Outlook with walkup application to create the appointments directly on agents outlook. 

Please let me know process to go ahead or provide me with some documents if anything is there.

Thanks

Prudhvi

[Tom Sienkiewicz]

Hi, theres some ready Integration Hub spokes if you're already using Integration Hub:

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/integrationhub-store-s... 

If you want to have a cvustom integration, you can definitely use the Microsoft Graph API - with OAuth 2.0 (Client Credentials flow) it would be the easiest IMO. Then you can use e.g. the Create Event API from Microsoft Graph to construct invites directlyinto users' calendars. You can even check for user's avaiability and receive free slot suggestions using Microsoft Graph API.

[Community Alums · Accepted solution]

Hi @Prudhvi Raj Y ,

This article has all the details which you would require:

https://www.servicenow.com/community/it-service-management-articles/microsoft-office-365-integration...