We have enabled 'Ownership group' field in the knowledge article to trigger approvals through flow designer.
For the use case, setting ownership group field when the 'configuration item(ci owner group value)' field changes using client scripts and script include.
Ownership group field value is visible on the form but not on the list view. we tried setting it through business rule(after insert,update) but the approvals are not triggering.
Client script: (on change of configuration item field)
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
var kb1 = g_form.getValue('kb_knowledge_base');
if (kb1 == 'dfc19531bf2021003f07e2c1ac0739ab' || kb1 == 'f812dd214f62f24058c72ae6f110c72d' || kb1 == 'a7e8a78bff0221009b20ffffffffff17') {
if (g_form.getValue('language') == 'English' && g_form.getValue('cmdb_ci') == '') {
g_form.setValue('ownership_group', '');
}
}
}
//Type appropriate comment here, and begin script below
var kb = g_form.getValue('kb_knowledge_base');
if (kb == 'dfc19531bf2021003f07e2c1ac0739ab' || kb == 'f812dd214f62f24058c72ae6f110c72d' || kb == 'a7e8a78bff0221009b20ffffffffff17') {
var gr = newValue;
if (newValue) {
var ga = new GlideAjax('populateOwnershipKB');
ga.addParam('sysparm_name', 'getOwnerGroup');
ga.addParam('sysparm_sysUserID', gr.toString());
ga.getXML(callback);
}
}
function callback(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
if (answer) {
g_form.setValue('ownership_group', answer);
} else {
g_form.setValue('ownership_group', '');
}
}
}
Need help in setting the value on list view
