P1&P2 incident closure duration

[Anku Sharma1]

Hi,

We need to calculate the P1&P2 incident closure time as "calculate Hours of Full Business Disruption = {(Resolved Time – Open Time) – (Resolved 2nd time – Re-Opened Time)}" 

for example a incident created today at 5 PM and closed 5:10 PM and tomorrow it reopened at 11 AM and closed at 1 PM then it should show the total time i.e first 10 mins closure and second 2 hrs closure so in total 2 hrs 10 mins.

Can anyone help me how we can archive this by metric definition?

Thank you!

[Basheer]

Hi @Anku Sharma1 ,

Configure the definitions in Metrics directly. They are easy to configure, you just need to mention the Resolved_at and Opened_at field in it.

Once you get the data in metrics table you can write a script and get the total time.