Page unresponsive in UI Builder

[kader]

Hello Colleagues,

My team has been facing a problem for the last 3 months and so. We are using UI Builder to build some dashboards. However, sometimes we get stuck with "Page unresponsive" pop up error in the configuration page. We reached out to SN support team, they are assuming that it is the amount of component on the dashboard that we reported to them. However, we don't think that is the case as we see this happening in even just less than 5 components dashboards (see the attached picture).

Did anyone face this issue before? how did you resolve it? what was the cause of the issue?

I will really appreciate your time.

Thank you

[Damini Sheth]

Hi,

It's because the UI Builder page is loading or saving while your schedule job is also executing. When you close the schedule job tab, your UI builder page will promptly save and become responsive. If you see two items in the popup window, one is the UI builder page and the other is the schedule job, so you need to cancel or close the schedule job tab for saving UI builder page.

Thanks,
Damini Sheth

[kader]

Hi Daminish,

Thank you very much for your response.

Even when I open a brand new browser and the only tab is UI Builder tab, the issue still happens.

[adestes]

Have you tried the resolution in https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1588230?

[MahaE]

Hello @kader,

I had the same issue with the UI Builder, this would be solved if you just changed you browser, UI Builder works better with Chrome or Edge.

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

Best Regards 

Maha