Parallel approval in Step based request fulfillemt

[jency83]

Hi guys, I am struggling to set up proper proces in Catalog builder "Step based request fulfillment" flow to run parallel approver and wait until all people approve.

The logic of catalog item is following

1. User describes in free text what they want, first task goes to Service Desk

2. Service desk reviews the requirement and select what roles should be assigned to user

3. Approval goes like this:

  a. if role 1 is selected, the approval goes to Approver1

  b. if role 2 is selected, the approval goes to Approver2

  c. if role 1 and rol 2 are selected, the approval goes to Approver1 and Approver2

4. Once approved, another task goes to Service Desk to set this up

If I have a scenario for 3a, approvals for both, the 2nd SCTASK is generated even if just 1 of the approvers approves it (the 2nd is set to "No longer required"). I struggle to configure it properly so it waits for all approvals

- the approvals are set to "run with previous"

- each approval is set with "if role X is selected" > particular approver set in User field

- it is set to "All approve"

Approvals look together like this

First approval

Second approval is set up the same way, just condition is role_2 is true

Any ideas to make it work?

[Medi C]

Thank you @jency83! You are right, a BR won't be a good idea as:

• The approval is being skipped immediately then the business rule updates the RITM (Won't give your the results you want all the time)
• A business rule on a sc_req_item for a specific catalog item is not a best practice

[Medi C]

Hi @jency83,

Any updates on this? Could you accept my solution if it worked for you?

[jency83]

Hi @Medi C 

I needed some time to look at it.  It seems your suggestion works.

It seems deleting just the Approval field makes it work the way I wanted. 

Suprisingly, there is still something correctly pushing the flow forward when 

a) someone rejects it

b) everyone who was needed approved it

Looking at the audit, it is still setting the Approval of RITM back and forth which I don't understand.

But as I said, it works in all various scenarios I tested.

[Medi C]

Hi @jency83 

Thanks a lot for getting back to me on this! Yes indeed, the flow would move forward, emptying the approval field is simply to do not trigger other flows which would bypass any new approval.

But I am glad this worked for you