Parent Change ticket not showing in the new created table

[Codi]

Hi

We created a new table for enhancement but we encountered that if we want to check the parent change ticket

connected to the enhancement, no details shows in parent field in list view not like in incident table when checking the parent field it shows the change ticket related to the incident ticket. May I ask we what we need to configure to fix this issue

[Suyog Aptikar]

Can you provide screenshot of the custom table where you are not seeing it for a record from form view and list view?
Ideally if data is present in field on form view, you should see it in list view as well.

One check can be to see if there are two fields with same name and you are not exposing correct field in list view.

Additionally can you confirm if this field is of type reference and what table this is referring to?

[Codi]

Hi @Suyog Aptikar here is the sample of form view in which the change ticket is showed

but in the list view no the parent field is empty

and upon checking to the enhancement table the parent field is reference to the task same in the incident table and I noticed that in schema map the enhancement table is not available in task schema map I'm not sure if it is related since I'm new in ServiceNow

[Suyog Aptikar]

Ohh got it, Can you right click on the query part(Parent=ENHC000xxxxx) and open it in new window and see what's the form name, this will open you a list view of that form and there would be parent field in it where you can search by using enhancement number, 

this form and enhancement form are different hence you are not able to find when you search on enhancement form using parent field value