Hi All,
To achieve Parent Child Incident Relationship below steps are done
(1) Activated - Incident_Parent Field in Incident GUI (reference Field)
(2) Created a Parent Ticket P and 2 child Tickets C1 and C2. In C1 and C2 parent ticket field is populated with value P
(3) Now P is resolved then C1 and C2 Both are resolved with resolution Information coming from Parent Incident P.
(4) OOTB BR is taking care of this Resolution Flow (Update Child Incident)
My question is - Am i doing correct or I am missing something here - Considering a Domain Separated Instance we have. Above steps are done at Parent Domain.
Please guide me If i am missing anything here.
Regards
RP
