Parent mrvs variable passing the value to child variable through script include, its not updating

[servicenow pla1]

HI Community,

Need yours assistance please on below issue 

Parent RITM mrvs variable passing the value to child RITM variable through script include, its not updating actual value. Its updating "com.glide.catalog.scripting.rhino.impl.GlideElementScriptingModel$2@5533d9de" how to fix this.

parent MRVS variable type is selectbox and child variable type selectbox and using below script

ritm.variables.business_name = current.variables.MRVS.business_name;

Please find below screen shot and help

Advance Thanks yours response

[Brad Bowman]

This is a solution that will be specific to your environment.  Post your entire script using the insert code icon </> and we can work on troubleshooting with confirming names and values, adding logs if necessary.

[servicenow pla1]

testing

[servicenow pla1]

below line of code passing error value
ritm.variables.u_business_application_technical_service = current.variables.iti_isd_common_product.is_this_related_to_business_application_or_technical_service_1.getDisplayValue();

I used getValue() and getDisplayValue() both functions

[Brad Bowman]

The current.variables.mrvs_name.variable_name... approach won't work as there are multiple values in this JSON object.  I've added some temporary logging so you can confirm the MRVS is retrieved, and the value of your ridiculously-named MRVS variable.  If/once these are the expected values, you need to make sure the variable type on the RITM that you are copying to is the same type as the MRVS variable.

As noted in the script, I'm assuming the script is working up until the MRVS part and that the other RITM variables are populated correctly.  If not, we need to go back further to see which RITM is retrieved by the GlideRecord.  You can incorporate the budget_number and business_segment variable assignment from the MRVS variables in the same if block once the first one is working.

updateRitmValues: function(zertoRITM) {
        var ritm = new GlideRecord('sc_req_item');
        ritm.addQuery('sys_id', zertoRITM);
        ritm.query();
        if (ritm.next()) {
            ritm.variables.requested_for = current.variables.requested_for;
            ritm.variables.requested_by = current.variables.requested_by;
			ritm.variables.business_application = current.variables.business_application1;
            ritm.variables.application_service = current.variables.eapm_sql1;
            ritm.variables.u_dr_tier = current.variables.dr_tier;
			//assuming script is working to this point, above variables correctly populated
			var mrvs = current.variables.iti_isd_common_product;
			gs.info('PLA1 MRVS = ' + mrvs)
            var rowCount = mrvs.getRowCount();
            for (var i = 0; i < rowCount; i++) {
            	var row = mrvs.getRow(i);
				gs.info('PLA1 MRVS variable = ' + row.is_this_related_to_business_application_or_technical_service_1)
            	if (row.is_this_related_to_business_application_or_technical_service_1) {
            ritm.variables.u_business_application_technical_service = row.is_this_related_to_business_application_or_technical_service_1;
            	break;
            	}
            }

            //ritm.variables.u_business_application_technical_service = current.variables.iti_isd_common_product.is_this_related_to_business_application_or_technical_service_1.getDisplayValue();
            //ritm.variables.u_budget_number = current.variables.iti_isd_common_product.clarity_budget_number;
            //ritm.variables.u_business_segment = current.variables.iti_isd_common_product.business_segment;
            
            var newMRVS = ritm.variables.server_to_be_protected;
            var mrvsRow = newMRVS.addRow();

            mrvsRow.cpu_gb = current.variables.sql_cpu; // getValue('cpu');
            mrvsRow.memory_gb = current.variables.sql_memory;
            mrvsRow.disk_total_storage_for_each_server_in_gb = current.variables.disk_size.getDisplayValue();
            mrvsRow.server_ip = current.variables.sn_ip;
            //mrvsRow.server_name = current.variables.scs_server_build_information.sn_build_name;
            mrvsRow.server_type = '2'; //This is exclusively for APP server so Server Type on RITM is set to Sql.

            ritm.update();
            return ritm.getValue('number');
        }
    }

[servicenow pla1]

after used given function parent RITM values not updated on child RITM. but in LOG i captured MRVS values

Pln1 MRVS = clarity_budget_number:T1PRJ000000000000000000 IRx Analytics 9.2,business_segment:4d9243251bc6c6sys_ID,other_business_segment_not_listed:,department:3aa6d479db6c44dcsys_ID,on_premise_justification:,project_name:test,
is_this_related_to_business_application_or_technical_service_1:com.glide.catalog.scripting.rhino.impl.GlideElementScriptingModel$2@3b462dc0, business_application:ec01eb561b811cd03c3741sys_ID,technical_services_1:,eapm:eaa6b4a21bdc5050bd44sys_ID,components_application_services:undefined,downtime_window:,change_group_isd:7c5b063a1b1c105sys_ID,approval_group1:f5a3c59f1bca3810asys_ID,assignment_group:,support_group:7d344d3f1b21045sys_ID 

here also getting same error value returned (bold letters)