Parent mrvs variable passing the value to child variable through script include, its not updating

[servicenow pla1]

HI Community,

Need yours assistance please on below issue 

Parent RITM mrvs variable passing the value to child RITM variable through script include, its not updating actual value. Its updating "com.glide.catalog.scripting.rhino.impl.GlideElementScriptingModel$2@5533d9de" how to fix this.

parent MRVS variable type is selectbox and child variable type selectbox and using below script

ritm.variables.business_name = current.variables.MRVS.business_name;

Please find below screen shot and help

Advance Thanks yours response

[Brad Bowman]

So in the log, for this RITM, you expect to exactly see

...project_name:test,
is_this_related_to_business_application_or_technical_service_1:business application, business_application:ec...

or something else?  If it is this, maybe the space is throwing it off?  Try changing the value to business_application or something without a space, and make sure there is not an errant space before or after the value. 

[servicenow pla1]

no spaces given for the variable after and before. I am using correct value only

[Brad Bowman]

Does your Question Choice look like this for what you are testing, or do you have something else in the Value field?

Since the Script Include accessing the 'current' record is not pulling in the MRVS values correctly, if this can't be explained by the Value of your Question Choice then an alternative to try is to first query for the current record.  This step should not be necessary, but stranger things have happened.

updateRitmValues: function(zertoRITM) {
		var curGr = new GlideRecord('sc_req_item');
		if (curGr.get(current.sys_id)) {
	        var ritm = new GlideRecord('sc_req_item');
    	    ritm.addQuery('sys_id', zertoRITM);
        	ritm.query();
        	if (ritm.next()) {
            	ritm.variables.requested_for = current.variables.requested_for;
            	ritm.variables.requested_by = current.variables.requested_by;
            	ritm.variables.business_application = current.variables.business_application1;
            	ritm.variables.application_service = current.variables.eapm_sql1;
            	ritm.variables.u_dr_tier = current.variables.dr_tier;
            	var mrvs = curGr.variables.iti_isd_common_product;
            	gs.info('PLA1 MRVS = ' + mrvs)
            	var rowCount = mrvs.getRowCount();
	            for (var i = 0; i < rowCount; i++) {
    	            var row = mrvs.getRow(i);
        	        gs.info('PLA1 MRVS variable = ' + row.is_this_related_to_business_application_or_technical_service_1)
            	    if (row.is_this_related_to_business_application_or_technical_service_1) {
                    ritm.variables.u_business_application_technical_service = row.is_this_related_to_business_application_or_technical_service_1;
                	    break;
                	}
            	}
			}

            //ritm.variables.u_business_application_technical_service = current.variables.iti_isd_common_product.is_this_related_to_business_application_or_technical_service_1.getDisplayValue();
            //ritm.variables.u_budget_number = current.variables.iti_isd_common_product.clarity_budget_number;
            //ritm.variables.u_business_segment = current.variables.iti_isd_common_product.business_segment;

            var newMRVS = ritm.variables.server_to_be_protected;
            var mrvsRow = newMRVS.addRow();

            mrvsRow.cpu_gb = current.variables.sql_cpu; // getValue('cpu');
            mrvsRow.memory_gb = current.variables.sql_memory;
            mrvsRow.disk_total_storage_for_each_server_in_gb = current.variables.disk_size.getDisplayValue();
            mrvsRow.server_ip = current.variables.sn_ip;
            //mrvsRow.server_name = current.variables.scs_server_build_information.sn_build_name;
            mrvsRow.server_type = '2'; //This is exclusively for APP server so Server Type on RITM is set to Sql.

            ritm.update();
            return ritm.getValue('number');
        }
    }

What do the 2 exact logs look like with this approach?

[sadif_raja]

@servicenow pla1 

Hello,

It seems that you're encountering an issue with the Multi-row Variable Set (MRVS) where you're trying to pass the value from a parent RITM's MRVS variable to a child RITM variable, but instead of getting the expected value, you're seeing something like `com.glide.catalog.scripting.rhino.impl.GlideElementScriptingModel$2@5533d9de`.

This issue is usually related to how MRVS data is accessed in ServiceNow. When dealing with MRVS, you need to iterate over the rows and properly reference the individual fields within the MRVS.

Here's how you can fix it:

1. **Iterate through MRVS Rows**: MRVS is a set of rows, so you need to loop through the rows to access individual fields. Simply assigning `current.variables.MRVS.business_name` directly won't work.

Here's an example of how you can correctly pass the MRVS values from the parent RITM to the child RITM:

javascript
// Assuming MRVS has multiple rows, you need to iterate over them
var mrvRows = current.variables.MRVS; // Accessing MRVS from the current RITM

// Loop through MRVS rows and access the field
for (var i = 0; i < mrvRows.length; i++) {
var businessName = mrvRows[i].business_name; // Replace 'business_name' with the actual variable name in MRVS

// Assuming you want to set the child RITM variable with the same business name value
childRITM.variables.business_name = businessName;

// If you have multiple child RITMs or need specific ones, you can use GlideRecord to update them
// Example: var childRITM = new GlideRecord('sc_req_item'); etc.
}
```

2. **Check the Variable Name**: Ensure that `business_name` is the correct variable name in both the parent and child RITMs.

3. **Ensure Data Types Match**: Since both variables are of type **selectbox**, ensure that you're passing the correct value type and handling it correctly in the child RITM.

By iterating over the MRVS and accessing each row correctly, you should avoid the issue of getting a reference to an object like `GlideElementScriptingModel$2@5533d9de`.

If you still encounter issues, feel free to share more details, and I'd be happy to help further.

Best regards,
Raja 

[servicenow pla1]

Thanks for the response, used as your  instructions

1. i used first condition with given script logic, but it is not passing  the value.

2I used the correct backend name value only

3.both variables type is selectbox and parent variable mrvs variable

all conditions applied and used still passing rhino error value 'com.glide.catalog.scripting.rhino.impl.GlideElementScriptingModel$2@5533d9de'