Pass values through URL-Catalog Item

Hemant1 · ‎05-17-2022

Hello Community

@Ankur Bawiskar

We created an event thorough flow and we are sending userid and email through URL to populate in the form once the manager click on the link ,But it not working

Mail script

var catalogItemLink = '/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_userEmail=' + current.email + '&sysparm_userName=' + current.user_name;

template.print("<a href='" + catalogItemLink + "'>" + "Click here to raise the request: Link" + "</a>");

Onload Catalog Item

var gURL = new GlideURL();
   gURL.setFromCurrent();
   var userName = gURL.getParam("sysparm_userName");
   var userEmail = gURL.getParam("sysparm_userEmail"); 

    g_form.setValue('userid',userName);
g_form.setValue('address',userEmail);
	
}

It is Not populating the userid and email in catalog item

Continue....Catalog Item Link In Send Email Action in Flow Designer

Ankur Bawiskar · ‎05-17-2022

Hi,

then you are not able to fetch the url parameters in onLoad catalog client script?

try this

function onLoad(){

	var url = top.location.href;
	var userName = new URLSearchParams(url).get("sysparm_userName");
	var userEmail = new URLSearchParams(url).get("sysparm_userEmail");

	g_form.setValue('userid',userName);
	g_form.setValue('address',userEmail);

}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Steve Munsell · ‎07-12-2023

Thanks for this!

Hemant1 · ‎05-19-2022

Hello @Ankur Bawiskar

Is this Possible through flow or some other way If Sent Notification failed trigger another Notification after 24 Hours and if user forgets to submit RITM send reminder after 48Hours

Any inputs

Ankur Bawiskar · ‎05-19-2022

Need to explore on that part.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader