Password length not accepting in Basic AuthCode

[surbhi_123]

I have to integrate ServiceNow and Jira and for that I am using basic authentication. In that the length of API Token from Jira is very large and is not accepting by ServiceNow . It shows the error message as follows -

[_navin9898]

Hi @surbhi_123 

Please go through below support article. It might help you with the issue which you are facing

Increasing the Length of the Password (2 Way Encrypted) field type - Support and Troubleshooting (se...

Best Regards,

Navin

[surbhi_123]

This is not working for me. I increased the length to 2000 but still the same error is showing 

[Bobbie2]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1269878

[surbhi_123]

Hii,

I increased the password length the same way it is showing in the document but the length is not increasing