Password reset email not received

[jitendra2027]

I have created a user on ServiceNow with admin account. The user hasn't access to set password UI action as only admin has it. While logging into the ServiceNow with user's user ID, I reset my password by clicking on forgot password. After entering user id and captcha and email is sent to the entered email address, but I didn't get any email on the same. I have made notification in Core UI tab. Is anything else I am missing?

[jitendra2027]

I have tried this. But if I have thousands of users, then this manual task doesn't make any sense. I want the user itself to reset their password which is not possible without login.

[Saurav11]

Hello,

As I mentioned this will only work on a real client instance.

Now the only want i can think of on PDI is as below:-

Select all the users who you want to update the password for from list view then right click on the coloumn and select Update selected:-

Just the the below form will appear type in the passowrd and set the password rest to true and click on update:-

Now all the users will have one common password for the first time login and it will ask them to reset the password.

Please mark my answer as correct based on Impact.

[jitendra2027]

Thanks for the help @Saurav11 , the last thing, Is there any way to set password with api call as I am creating users with api call for scim provisioning. So everthing is automated and synced. If somehow I get any api to set password then it's fine.

[Saurav11]

Hello,

In the API that you are using to send all the details to ServiceNow you can use the add the logic to send the password and then in ServiceNow while creating the user you can set the password.

Check the below threads fo this:-

https://www.servicenow.com/community/app-publisher-forum/password-set-while-creating-user-through-ap...

https://stackoverflow.com/questions/57917619/set-password-of-user-created-with-scripted-api-in-servi...

Please mark my answer as correct based on Impact.

[Saurav11]

Hello,

If my answer helped you can you also mark it as correct.

Thanks.