Password Reset Enrollment - Issue

[miles9]

Hi, 

We have a sub-prod instance in which we are trying to get a better understanding of the Password Reset module.  In particular we are working on the Password Enrollment module. 

The issue we are having is upon submitting questions and answers for a person enrolling.  After choosing and filling out questions, the submit button does not do anything.  If we don't select the required number of questions and then click the submit button, it notifies us that we have to select X number of questions.  If we don't answer all the questions it notifies us that we have to answer all the questions.  If our answers are not at the minimum length it notifies about that.  

But if you answer everything and fill out the answers properly and you select the required amount of questions the submit button does nothing.  

This is out of box as well.  So we've been searching in our instance as to what the issue is.  At first we thought it was the script/code but when modifying it, it still did nothing.

I've now tested with my PDI and I see that out of box works fine.

A few notes, on the password enrollment screen for the PDI I see the response time icon in the bottom right corner, in our development instance that does not show.  In the PDI, it correctly changes the title to Password  Reset - Enroll.  In our development instance it says ServiceNow.  It doesn't even change.  The last thing I noticed is in my PDI the field for answer is correctly disabled until a question is selected.  In our development instance, the answer field is enabled from the start.  If you choose an question AND then select "select a question" the answer field is disabled.

Any ideas that could point somewhere would be welcome.

Thank you