Password Reset Enrollment

[vamsisai]

Hi All,

I'm trying to use the password reset application for that i created a new process and used email and QA verification types to identify the user, is there any way to force a user to enroll in password reset on first login so that user can answer the security questions and reset their password with out any error.

Thanks for your time on this.

Regards,

Vamsi.

[GB14]

sorry to be a pain 😞  Doing this first time. 
Appreciate your assistance. 

Password reset process: 


UI Script:





Script include:

[vamsisai]

No Problem GB. Could you please check the global box in your UI Script and also please add some alert messages in UI Script and logs in script include to check whether the script is working or not. 

Regards,

Vamsi 

[GB14]

Thanks Vamsi

Added "Alert" to the UI script and checked "Global". Getting popup and working. 

and, for some reason, Logs are not working in the "Script include".

Nothing on the syslog_list table

[vamsisai]

Hi GB,

You must enroll in Password Reset Management before you can access ServiceNow. To enroll click on the enrollment URL. Answer the three security questions. If you have any questions please contact the Help Desk.

Are you getting the pop up with the above message or you mentioned about your alert pop up message? could you please check are there any records in pwd_enrollment table. If the user record is already there in pwd_enrollment table you won't see the pop up with the above message. 

Regards,

Vamsi 

[GB14]

Hello Vamsi,
Sorry, I was talking about the alert that we added in the UI Script.

I checked the pwd_enrollment & made sure the users I am impersonating are not on this table yet. 

I am trying the same in my personal instance but no success. Would you like access to it to review it?
Thanks