Password reset featured failed after verification

[Sruthi17]

I try to configure the password reset functionality

I go to the login page, identification and verification is successful

Now I reset the password, but I get the below error

And I check the activity logs. I see an error as shown below

And I check the related flow "Password Reset Master Sub flow" and check the execution, there is an error "

Error: read access to sys_user not granted".

To note the flow is OOTB flow (not customized), Run as set to "System User", scope is Password reset flow

Im not sure why this error occurs.

Please help to resolve.Thanks in advance.

[Sruthi17]

Hi @Ankur Bawiskar , @Dr Atul G- LNG ,  @GlideFather , could you pls help to answer my question

[Ankur Bawiskar]

@Sruthi17 

was this working fine earlier?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sruthi17]

Hi @Ankur Bawiskar , no has never worked

[Ankur Bawiskar]

@Sruthi17 

I haven't checked this in my instance.

But did you go through docs and any videos on how it works?

If my response helped please mark it correct and close the thread so that it benefits future readers.