Password reset featured failed after verification

Sruthi17
Kilo Sage

4 weeks ago

I try to configure the password reset functionality

 

I go to the login page, identification and verification is successful

 

Now I reset the password, but I get the below error

Sruthi17_0-1755696961864.png


And I check the activity logs. I see an error as shown below

Sruthi17_1-1755697026239.png
And I check the related flow "Password Reset Master Sub flow" and check the execution, there is an error "

Error: read access to sys_user not granted".

To note the flow is OOTB flow (not customized), Run as set to "System User", scope is Password reset flow

Im not sure why this error occurs.
Sruthi17_3-1755697280733.png


Please help to resolve.Thanks in advance.



 

0 Helpfuls
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7 REPLIES 7

GlideFather
Tera Patron

4 weeks ago

Hi @Sruthi17,

 

does it behave the same way for different users? 

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0 Helpfuls

Sruthi17
Kilo Sage
In response to GlideFather

4 weeks ago

Yes, for all users this is the same behaviour. Even for admins as well.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

4 weeks ago

Hi @Sruthi17 

 

Might be helpful: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854565

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