Hi @EmbelleL
This is now a known issue now and randomly user's PDI is getting offline for maintenance work and the PDI team has not yet provided an ETA for its resolution.
Backend maintenance is currently in progress in your PDI, and your instance will be up and running once the maintenance is completed.Wait for the instance till it is up if you do not have any urgent work .
As mentioned in the Community Admin’s response in the : PDI offline thread, the team is proactively coordinating with the PDI team to resolve the issue as soon as possible, given that direct support for PDI is not available.
If you have urgent work, in that case , you can leverage using related Lab instance Else Release your instance and request for new (Australia).
Hi @EmbelleL ,
Yes, based on recent ServiceNow Community discussions, this appears to be a wider PDI infrastructure issue affecting multiple developers.
You can refer to these Community discussions where other developers have reported similar PDI offline and 502 Bad Gateway issues:
ServiceNow's PDI documentation also explains that instances may become unavailable during infrastructure maintenance.
Hopefully, your PDI will be restored soon without losing your existing work.
Hope this helps! If this resolves your issue, please mark the response as helpful and accept it as the solution.
Regards,
Sandesh Powar
ServiceNow Rising Star
Hi @EmbelleL,
This is an offical answer from ServiceNow, you can refer for your current situation as well.
If you find my answer useful, please mark it as Helpful and Correct. 😊
Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10
