PDI capability for Dynatrace

[IrdinaNajwB]

Hello, 
I would like some confirmation on PDI. Is it possible to use Service Graph Connector for Observability, Dynatrace Workflows app and Dynatrace Incident Integration using PDI? 

Any help or info on this would be greatly appreciated! 

[Dr Atul G- LNG · Accepted solution]

Hi @IrdinaNajwB 

It is not possible on PDI; the reason is that it needs a store app.

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/product/configuration-m...

[VidyuSN]

Hello Irdina/Everyone,

I am trying to build a set up of the SN-DT integration on my SN PDI. I need a Dynatrace(DT) instance as well for that to send the data, events etc. I found a DT Playground stuff on internet where all the demo data is available it seems, just a little clueless how I can use this in my SN PDI, though I am exploring its diff angles, if anyone has done it already, wud be a great help if one can share any insights on this.

My goal of this integration is DT-SN integration for further events, incident management in SN.

[IrdinaNajwB]

Hello @VidyuSN 
sorry for the late reply, but im using a real DT acc to play with SN DPI. So im not sure if it will be the same process or concept as yours. but what i did was I created a custom scoped application in ServiceNow and built a Scripted REST API that receives problem notifications sent by Dynatrace via webhook. When Dynatrace detects an issue, it sends a POST request with alert details to this custom endpoint, which automatically creates an incident record in the ServiceNow incident table. in the same script, i added some logic to handle the creation of configuration item (CI) in the cmdb. so that when incident is created, the cmdb is auto populated with the impacted entity in DT. i also included some logic to auto assign the incident to assignment group. So that is the general idea of what u can do, GOODLUCK !!!