PDI dev280301 Showing Offline – Internal Error – Request for Recovery
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3 weeks ago
Hello Team,
My Personal Developer Instance (PDI) dev280301 is currently showing as Offline in the ServiceNow Developer Portal.
I was actively using this instance recently and have ongoing POC configuration and development work stored in it. However, when I try to open the instance, the Developer Portal displays the following message:
“We’re having trouble opening your instance due to an internal error. We should have it fixed in a few minutes.”
The Developer Portal also shows an incorrect “Last used” status even though I accessed the instance recently.
Could you please help me recover or restore the PDI with the existing data and configurations?
Thank you.
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3 weeks ago
Hello @gopigadde ,
Since ServiceNow PDIs do not have dedicated support, if your instance is went to hibernation/offline then you can either wait for some time and see if the instance comes back online . However, if you request a new instance, all data from the previous instance will be lost.
Also, keep this in mind: always take regular backups of your work using Update Sets. This helps you recover your customizations and development work in situations like these.
If you request new pdi , nowdays there is waitlist issue so you must refer this , it will help you to :
If this helps you then mark it as helpful and accept as solution.
Regards,
Aditya
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2 weeks ago
In my case i am developing an integration with the service now for messaging suddenly the service now was not loaded for me in the console it says 429 (too many request) error so that i changed the wifi and checked with different accounts and different wifi in my office for everyone they get this same error as the community said i released my instance even after that the 429 was occur even i logout the same error occur i tried with different device and different wifi and after the login the popup says "We’re having trouble opening your instance due to an internal error. We should have it fixed in a few minutes." anyone know about this?
