PDI dev315836 offline for 5+ days - TLS Bad Request error

[amitachavan]

My Personal Developer Instance dev315836 has been offline for more than 5 days.

When I try to open the instance, I get:
Bad Request - This combination of host and port requires TLS.

I have already tried refreshing/waking the instance from the Developer Portal, but the status still shows Offline.

The instance contains important Change Management configuration and existing Change Requests that I need to preserve, so I do not want to release or reset it.

Please help restore the existing PDI without data loss.

[Tanushree Maiti]

Hi @amitachavan 

Several community members have faced the same instance offline issue ( with different error) this week. 

Few community member reported that after 5-6 days their PDI got online and working fine.

I faced the same Instance offline issue post multiple refresh ( waited for 5-6 hours) on last Monday with the following error:

“Bad Request
This combination of host and port requires TLS.”

Since I needed the instance urgently, I released the existing instance through the Developer Portal and requested a new one. I received the new instance within about 2 minutes.

But Yesterday I faced the same issue again, I was getting blank page after start building. So Again I requested the instance as I needed it urgently.

If you’re okay with waiting, you can wait another 1–2 days or possibly longer   and keep refreshing/checking the Developer Portal. Hopefully, your instance will come back online.

Alternatively, if you don’t have any important work or data in your offline PDI, you can follow the same process I did and release the existing instance and request a new one.

Unfortunately, there doesn’t appear to be any support available for PDI.

[kh_safal]

Hi all, 

There was a PDI outage late last week stemming from an infrastructure issue that was patched over the weekend.

The fix was rolled out in batches to affected PDIs, with most now back online and some still offline while the patch rollout continues. Please try logging back into your PDI in a few days.