PDI is not available and showing under maintenance

sthokal · ‎02-15-2024

Hi,

My PDI shows in offline state and i am getting message that "Developer Instance is undergoing unscheduled maintenance"

Does anyone facing same? Is there timeline for this maintenance activity?

AndersBGS · ‎02-15-2024

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

wait - nobody can tell you how long it will take
if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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MVP 2025
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View solution in original post

Maddysunil · ‎02-15-2024

@sthokal

If the message indicates that the instance is undergoing unscheduled maintenance, it's advisable to wait for the maintenance activity to complete. Unscheduled maintenance may be performed to address unexpected issues or disruptions. You can try logging after sometime. I am able to login in to my PDI so i dont think this issue is for everyone.

Kindly mark helpful/accepted if it helps you.

Thanks

Danish Bhairag2 · ‎02-15-2024

Hi @sthokal ,

There is no support for PDI so apart from waiting u cannot do anything unfortunately. If it still does not comes up then please release n get a new one. Also servicenow is performing some Datacentre migration for PDI where old PDI which belongs to old datacentre will be reclaimed.

Thanks,

Danish

Dr Atul G- LNG · ‎02-15-2024

Hi @sthokal

There is no PDI support available from SN.

It is very common issue from last 2-3 days.

If you can wait for few hrs, please wait and possibly you will get PDI back.

If not, then release this instance and take a new one and take regular back up to avoid any issue.

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Dr. Atul G. - Learn N Grow Together
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soumyagupta · ‎02-15-2024

Hello @sthokal ,

PDIs go on regular maintenance for a specific time. You must wait for the maintenance to complete to reaccess your PDI. Also, you can see below the information message shown on the community banner to get more details.

Please mark 'Helpful' if it solves your concerns.

Regards,

Soumya