PDI is temporarily hibernating due to an infrastructure issue

[akhilmanchi]

Is anyone else's PDI stuck in "Waking Instance..."? I also see the message: "Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now." Is this a known ServiceNow outage, or should I restart my instance?

[DavidW447091066]

That sounds like a ServiceNow infrastructure issue, not something you caused. Check the ServiceNow status page for an active incident and avoid restarting repeatedly. If it continues after the issue is resolved, then try restarting your PDI.

[SohamTipnis]

Hi @akhilmanchi,

It's an ongoing issue from yesterday, so don't worry; it will be back soon. 

This is the comment ServiceNow has given: Incident: Developer Site Restored and PDI Availability Issues

So sit back and chill 😉, as you may know, there is no support for the PDIs from ServiceNow, just to let you know.

If you find my answer useful, please mark it as Helpful and correct. 😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[Tanushree Maiti]

Hi @akhilmanchi 

Refer: Incident: Developer Site Restored and PDI Availability Issues

[irfanrelate]

yes same here

[akhilmanchi]

Hi Everyone,

Thank you very much for your insights on this. The issue has been resolved and I could able to sccess the PDI. THe Data hasn't been lost anyways.