PDI Vancouver Update/ Refreshing Status

[cem_karatas]

Hello dear Servicenowers,

I have a question about refreshing my own PDI to Vancouver Release. Currently I am in the UTAH. However, because my instance status is always in 'refreshing' approximately for one week, and buttons except "refresh instance" and "release instance" all are greyed out. 

Has anyone encountered such a problem and found a problem? In the previous topics I have seen but seems like there is not a solution for this.

Kind regards,

[AndersBGS]

Hi @cem_karatas ,

No - there is no solution for this. Your PDI needs to be available to upgrade to Vancouver. If it's not available due to "refreshing" you only have two options available:

1. Wait till it comes online
2. Release and request a fresh installation of vancouver. This is off course not optimal, as you will lose all the work done in your PDI which have not been backup without possibility to restore.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[AndersBGS]

Hi @cem_karatas 

If my answer has helped with your question, please mark my answer as accepted solution. 

Best regards

Anders

[cem_karatas]

Thanks @AndersBGS , it's correct but does not provide any value. Thanks for your time.