PDI will not wake

[Kristen Ankeny]

My PDI will not wake. The report button does not direct me to anything. dev203917

[Dr Atul G- LNG]

Hi @Kristen Ankeny 

Greetings!!

There is no support available for PDI. If your pdi did not awake consider it dead and release the same. and request for the new PDI and take regular back up to avoid any loss.

[Mark Roethof]

Hi there,

Unfortunately nothing else you can do other than wait and hope for the best... or to release your instance and request a new one.

It's just how it is, and these PDIs don't come with any form of support. Don't like to mention this to you, though its just how it is.

[AndersBGS]

Hi @Kristen Ankeny 

Hi @keijimiki ,

As you might know, there is no support available from ServiceNow in relation to PDIs. Hence you're limited to a number of options.

1. wait for some time - it should come online again.
2. Release your instance and request a fresh installation. If you have not taken backup of your work, then please not that recovery of old instance is not possible and your work will be lost.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[chetanb]

2 seconds ago

Hello

You have to look on PDI migration post-

https://www.servicenow.com/community/developer-blog/important-update-pdi-infrastructure-migration-ex...

If my answer help to solve your query then mark as helpful & correct.

Regards,

CB