Pending task not visible in my task of esc portal

[rmaroti]

Hi everyone,

I'm not able to see logged in person associated pending task in my task on esc portal, i can see pending approval but not able to see pending task as see in below screenshot.

can anyone know hot to fix it?

[Ankur Bawiskar · Accepted solution]

@rmaroti 

I don't think sc_task shows up there OOTB.

you need to add the configuration in "sn_hr_sp_todos_config"

Create a new record like this

I created that record in To-dos configuration table and I started seeing it on My Tasks in esc

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@rmaroti 

to show the Close complete options you will have to customize that OOTB widget, clone and then make changes

Ideally portal is for end users and not for agents

Agents use classic view or workspace to work on catalog task

I will suggest to train your users regarding this.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[rmaroti]

@Ankur Bawiskar - I want to show actions such as Approve or Reject in case of approval. Similarly, I need options like "Close Complete", so assignee person can close the task and the user should be able to attach the attachment to the same task record.

[Ankur Bawiskar]

@rmaroti 

I believe I answered your original question on how to show sc_task in My Tasks.

Please mark my response as correct and the discussion can continue on the same thread.

[rmaroti]

@Ankur Bawiskar  - I want to show actions such as Approve or Reject in case of approval. Similarly, I need options like "Close Complete", so assignee person can close the task and the user should be able to attach the attachment to the same task record.

[Ankur Bawiskar]

@rmaroti 

I believe I have addressed your original question thoroughly. The members here have dedicated their time and effort to assist you. To show your appreciation, please consider marking the response as correct. The discussion can still continue on the answered thread if needed.

[Ankur Bawiskar · Accepted solution]

@rmaroti 

to show the Close complete options you will have to customize that OOTB widget, clone and then make changes

Ideally portal is for end users and not for agents

Agents use classic view or workspace to work on catalog task

I will suggest to train your users regarding this.

If my response helped please mark it correct and close the thread so that it benefits future readers.