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02-02-2026 04:21 AM
Hi, I am working on ServiceNow Yokohama. I am trying to create Performance Analytics dashboard in the following formats, but none of them seem to be possible. Is it actually possible to create a performance analytics dashboard in any of the following formats? If yes, please let me know.
| Date | Measure | Percentage | Count |
| 1/02/2025 | A | 100% | 10 |
| 1/02/2025 | B | 10% | 2 |
| 1/02/2025 | C | 45% | 5 |
| 1/02/2025 | D | 89% | 3 |
| Total | Option A | Option B | Option C | |
| Total tickets | 1 | 4 | 7 | 67 |
| Total tickets in New state | 1 | 2 | 0 | 56 |
| % of tickets in new state | 100% | 50% | 0 | 84% |
| Total | Total tickets in New state | % | Notes | |
| Option A | 5 | 0 | 0 | |
| Option B | 10 | 5 | 50% | |
| Option C | 99 | 1 | 1% | - Invalid credentials |
| Name | Total Tickets | Total tickets in New state | % of tickets in new state |
| A | 3 | 0 | |
| B | 43 | 38 | 88% |
| C | 7 | 1 | |
| D | 29 | 1 | 3% |
| E | 1 | 1 | 1001% |
| Total | 18 | 6 | 33% |
Solved! Go to Solution.
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02-02-2026 05:00 AM
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02-02-2026 02:09 PM
Hi @Narmadha PR ,
The short answer is no. Performance analytics is utilized for calculation and aggregation in a report widget format - not table format.
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02-02-2026 05:00 AM
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02-02-2026 06:15 AM
Hi @Dr Atul - LNG ,
Thank you for your response. Using Platform Analytics I'm unable to calculate the percentage. Do you have any idea on this?
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02-02-2026 09:02 AM
Hi @Narmadha PR
I think you can try creating an indicator and formatting it, or use a calculated function field in the report to see if that works for you without using Performance Analytics (PA).
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02-04-2026 09:41 AM
Hi @Dr Atul - LNG,
I created 2 automated indicators with one formula indicator that calculates the percentage of the 2 automated indicators. And I've created a Data Visualisation. Now I want to calculate the percentage on monthly and weekly basis. What should be my frequency in the indicators and what aggregation should I select in the metrics of the Data Visualisation?