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Performance Analytics Reporting

Narmadha PR
Tera Contributor

Hi, I am working on ServiceNow Yokohama. I am trying to create Performance Analytics dashboard in the following formats, but none of them seem to be possible. Is it actually possible to create a performance analytics dashboard in any of the following formats? If yes, please let me know.

 

 

DateMeasurePercentageCount
1/02/2025A100%10
1/02/2025B10%2
1/02/2025C45%5
1/02/2025D89% 3

 

 

 

 TotalOption AOption BOption C
Total tickets14767
Total tickets in New state12056
% of tickets in new state100%50%0 84%

 

 

 TotalTotal tickets in New state%Notes
Option A500 
Option B10550% 
Option C9911% - Invalid credentials

 

 

 

NameTotal TicketsTotal tickets in New state% of tickets in new state
A3 0
B433888%
C71 
D2913%
E111001%
Total18633%
2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron

Hi @Narmadha PR 

 

Agree not 100% you can show , 

 

DrAtulGLNG_0-1770037244389.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

View solution in original post

AndersBGS
Tera Patron

Hi @Narmadha PR ,

 

The short answer is no. Performance analytics is utilized for calculation and aggregation in a report widget format - not table format.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

6 REPLIES 6

 

The frequency can be set on a daily or weekly basis, depending on your use case.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

AndersBGS
Tera Patron

Hi @Narmadha PR ,

 

The short answer is no. Performance analytics is utilized for calculation and aggregation in a report widget format - not table format.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/