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3 weeks ago
Hi, I am working on ServiceNow Yokohama. I am trying to create Performance Analytics dashboard in the following formats, but none of them seem to be possible. Is it actually possible to create a performance analytics dashboard in any of the following formats? If yes, please let me know.
| Date | Measure | Percentage | Count |
| 1/02/2025 | A | 100% | 10 |
| 1/02/2025 | B | 10% | 2 |
| 1/02/2025 | C | 45% | 5 |
| 1/02/2025 | D | 89% | 3 |
| Total | Option A | Option B | Option C | |
| Total tickets | 1 | 4 | 7 | 67 |
| Total tickets in New state | 1 | 2 | 0 | 56 |
| % of tickets in new state | 100% | 50% | 0 | 84% |
| Total | Total tickets in New state | % | Notes | |
| Option A | 5 | 0 | 0 | |
| Option B | 10 | 5 | 50% | |
| Option C | 99 | 1 | 1% | - Invalid credentials |
| Name | Total Tickets | Total tickets in New state | % of tickets in new state |
| A | 3 | 0 | |
| B | 43 | 38 | 88% |
| C | 7 | 1 | |
| D | 29 | 1 | 3% |
| E | 1 | 1 | 1001% |
| Total | 18 | 6 | 33% |
Solved! Go to Solution.
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3 weeks ago
Hi @Narmadha PR
Agree not 100% you can show ,
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 weeks ago
Hi @Narmadha PR ,
The short answer is no. Performance analytics is utilized for calculation and aggregation in a report widget format - not table format.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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2 weeks ago
The frequency can be set on a daily or weekly basis, depending on your use case.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
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3 weeks ago
Hi @Narmadha PR ,
The short answer is no. Performance analytics is utilized for calculation and aggregation in a report widget format - not table format.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
