performance analytics

Mounika30 · ‎03-31-2024

How to create a weekly trend by all active incidents at that point of time using Performance analytics.

Can anyone guide me in detail.

Tai Vu · ‎04-10-2024

Hi @Mounika30

Hopefully my answer is not too late. You can follow my example below.

1. Indicator Source

2. Automated Indicator

3. Weekly Collection Job

4. Historical Collection Job

5. Analytic Hub (Result)

Cheers,

Tai Vu

View solution in original post

Tai Vu · ‎03-31-2024

Hi @Mounika30

You can mimic the OOTB Indicator below, which collects Open (Active) Incidents on a daily basis.

Name: Number of open incidents

URL: https://<instance_name>.service-now.com/pa_indicators.do?sys_id=fb007202d7130100b96d45a3ce6103b4

Cheers,

Tai Vu

Mounika30 · ‎04-07-2024

Could you please explain me clearly? As I am new to PA.

Dr Atul G- LNG · ‎04-08-2024

Hi @Mounika30

Recommended to go through the PA training on Now Learning once.

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Community Alums · ‎03-31-2024

Hi @Mounika30 ,

Please refer to this video : https://www.youtube.com/watch?v=aM6JtUndRYk