How to restart a MID Server that is in Down status

[__ __2]

The MID server status is Down, so I want to restart the MID agent, but "Restart MID" is not displayed in the related links for the target MID server.
Is there a way to restart the MID agent other than from the related links?

[Nguyen Duong1]

If "Restart MID" isn't showing up in the related links, you can restart the MID server manually. Here’s how you can do it:

1. Access the MID server host: Log in to the server where the MID server is installed.
2. Find the Service:
   • On Windows: Open the Services management console (services.msc), find the ServiceNow MID Server service.
   • On Linux: Use a command like sudo service servicenow-mid start or sudo systemctl start servicenow-mid.
3. Restart the Service:
   • On Windows: Right-click on the ServiceNow MID Server service and select "Restart".
   • On Linux: Use sudo service servicenow-mid restart or sudo systemctl restart servicenow-mid.

This should get your MID server back up and running.

[SN_Learn · Accepted solution]

Hi @__ __2 ,

Please go through the below KB posts:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535040

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0713557

[vermaamit16]

Hi @__ __2 

You can login to the Mid Server host and restart the service from Services.msc console. 

Thanks and Regards

Amit Verma