Personal Developer Instance has been Offline

[SanjanaSG]

Hello, 

My Personal Developer instance is currently offline, and it has not been able to wake up despite waiting for very long time. Here are the details of my instance:

Instance Name: dev210544

Issue: The instance is showing as offline and waking up even after waiting for an extended period

I kindly request your assistance to rectify this issue as soon as possible . Thank you for your support

Best Regards,

Sanjana S

[Sid_Takali]

Hi @SanjanaSG 

My PDI is offline. When will it be online?

PDIs go offline for maintenance. Your PDI will be online again once the maintenance is complete or the issue is fixed. If possible, we will provide a time frame for the work to be completed. Occasionally, we cannot recover PDIs.

If your PDI doesn't recover within a day, you should release the PDI and request a new PDI.

https://developer.servicenow.com/dev.do#!/guides/washingtondc/now-platform/faq/pdi_faq 

Regards,

Sid

[Mark Roethof]

Hi there,

"I kindly request your assistance to rectify this issue as soon as possible"

There is no support for PDIs.

Only thing you can do:

- Wait, and hope your PDI returns

- Request a new PDI

[AndersBGS]

Hi @SanjanaSG 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, it should come online after some time.
2. When you get tired of waiting, release your instance and request a fresh installation. Please notice, that everything that is not back up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Dr Atul G- LNG]

Hi @SanjanaSG 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future.