Personal Developer Instance has been Offline

[SanjanaSG]

Hello, 

My Personal Developer instance is currently offline, and it has not been able to wake up despite waiting for very long time. Here are the details of my instance:

Instance Name: dev210544

Issue: The instance is showing as offline and waking up even after waiting for an extended period

I kindly request your assistance to rectify this issue as soon as possible . Thank you for your support

Best Regards,

Sanjana S

[Community Alums]

Hi @SanjanaSG ,

There is no support given from ServiceNow to PDI, you can wait for PDI to get online or you can request new PDI. Best practice is to maintain update set and take backup may be daily or weekly so your work would not lost.

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[Aman Kumar S]

Hi @SanjanaSG 

As we know, PDIs are just a free service we are using, and Servicenow long back has mentioned the instance can be lost due to unavoidable circumstances so we need to take the backup of your instance regularly.

This is very inconvenient and unfortunate, but at this moment we can't do anything, if its not up within 24-48 hours, chances are you are not getting back your PDI,  all you can do is to request a new PDI and keep backups going forward.

Refer to the link to how to backup your instance:

https://developer.servicenow.com/blog.do?p=/post/backup-your-pdi/