Personal Developer Instance stuck in Hibernating/Waking-up state

[jampanivino]

Hello Team,

My Personal Developer Instance (dev222155) has been stuck in the Hibernating/Waking-up state for more than 24 hours.

The Developer Portal displays the following message:

"Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now."

The Wake Instance button is disabled, and the Release Instance and Reset & Wipe Instance options are also unavailable.

The instance history shows that the latest upgrade to Zurich Patch 10 completed successfully, so there are no failed upgrades.

Could you please check the backend status of my instance and help restore it?

Instance Name: dev222155

Thank you.

[Aditya_hublikar]

Hello @jampanivino  ,

There was Servicenow internal error and they also announce about it :

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

You can also refer this :

https://www.servicenow.com/community/itsm-forum/pdi-access-issue-servicenow-announcement/td-p/357818...

But now its restore because my instance was also went to hibernate ,now it come back and its working fine . If your instance is not come yet so keep patience , it will restore soon .

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya