Personal instance not receiving e-mail

[Milan13]

Hello,

when I try to reply to e-mail sent by notification from my personal Servicenow instance I get following error message:

Your message to dev84805@servicenowdevelopers.com couldn't be delivered.

dev84805 wasn't found at servicenowdevelopers.com.

I tried to check system diagnostics - email diagnostics which looks just fine:

I also checked Inbound Email Configuration whcih looks fine as well (below).

Any idea why my instance cannot receive inbound e-mail.

Many thanks,

Milan

[AbhishekGardade]

Hello Milan,

You need to send emails to the below mentioned Address.

             dev84805@service-now.com

you are sending emails to dev84805@servicenowdevelopers.com which is not correct.

Thanks,

Abhishek

[Milan13]

So if I am replying to an e-mail generated by my personal dev instance (notification e-mail)  it means that the sending e-mail in my instance is in format of ...@servicenowdevelopers.com and I need to reset it to @service-now.com?

If correct do you know where this can be done in the instance (can't find it unfortunately..)

Appreciate your help,

Milan

[AbhishekGardade]

Hello Milan,

It is totally depends upon the notification and which mail script which you are using? have you customized/created any mail scripts to send email to mentioned ID? can you please explain the how you are getting that instance id?

I will send the script where you need to modify to send it on correct instance format.

Thanks,

Abhishek Gardade

[AbhishekGardade · Accepted solution]

Hello Milan,

You need to modify Email Account properties. check the screenshot to understand:

Thanks,

Abhishek Gardade