PIR Reports needs to get downloaded after Major Incident gets resolved

[krishnakant]

Hi Developers,

I have a use case where we need to download the PIR Report when Major Incident gets resolved send that PIR Report to Major Incident Manager

Once Major Incident gets resolved then in Related Links of that Major Incident we have Preview PIR & when we click that related link new page opens with PIR Reports of that Incident. So there Download Report PDF UI Action is available to download the PIR Report but we have requirement that as soon as Major Incident gets resolved then that report should get downloaded in PDF format automatically and sent that report to Major Incident Manager.

Screenshot of PIR Report :- 

[Tushar]

Hi there, 

I think you can use combination of BR and email Notifications -

With this setup, whenever a Major Incident is resolved, the Business Rule will be triggered, generating the PIR Report and attaching it to the resolved Major Incident.

The Email Notification will then send an email to the Major Incident Manager, attaching the PIR Report as a PDF.

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar

[Muskan Dixit]

Hi,

Did you get any solution for this?

Regards,

Muskan Dixit