Plain text notification body is blank

[Michael Ara_jo]

I've setup a few notifications where Content type=Plain Text Only and the body is simply: Configuration item: ${cmdb_ci} : Created: ${sys_created_on} : Incident Number: ${number}

This notification is fired through conditions against the Incident table, when Priority of an incident is P1 or P2.

When I go to the System Notification > Logs and see what the body content shows, I expect to see as the Body Configuration item: (CI from Incident) : Created: date/time Incident created : Incident Number: The incident number

But instead the Body per the log is showing me this: <span style='font-family: verdana'></span>

I previously set this notification as HTML, but the notification goes to a third party vendor system that generates call alerts and reads the content of the body of that email, but it was reading off all the html stuff.  So my thought is make the notification plain text and it would skip sending the body that I configured along with all the html code around it.

[Michael Ara_jo]

This is a DEV environment so I can't setup a notification to send to myself.   We do have it configured to pass it to a mailbox in our Exchange environment where we can check the results of our tests, and it is also coming back with a blank message when I use Plain Text.